Work with mentions

How to mark and process mentions. "Rules" for work automation

9 articles in this collection
Written by Ekaterina Gordienko and Anastasia Kibets

Sentiment

How YouScan identifies post sentiment

Learn how the platform assigns post sentiment, its accuracy, what to do if a post has been assigned wrong sentiment

Written by Anastasia Kibets
Updated over a week ago

Working with mentions

Working with "Processed"/"Unprocessed" folders

Save time by filtering out posts you've already seen

Written by Anastasia Kibets
Updated over a week ago

What are tags and how to use them in YouScan

How to categorize mentions using tags

Written by Anastasia Kibets
Updated over a week ago

Spam: What counts as spam and how to report it manually

YouScan's definition of spam and how to manually add or exclude mentions from the Spam folder

Written by Anastasia Kibets
Updated over a week ago

Useful keyboard shortcuts for working with mention streams

YouScan uses keyboard shortcuts – Hotkeys – to make it easier for you to perform various actions in the mention stream.

Written by Ekaterina Gordienko
Updated over a week ago

Teamwork options

Assigning mentions

How to manually distribute mentions work among colleagues; email notifications and folders for assigned mentions

Written by Anastasia Kibets
Updated over a week ago

Adding notes to mentions

How to add private notes to posts in YouScan: messages for colleagues, reply examples, brief descriptions, etc.

Written by Anastasia Kibets
Updated over a week ago

Linking to mentions

How to share mention URLs with colleagues or YouScan support teams

Written by Anastasia Kibets
Updated over a week ago

Rules

Overview of the Rules function

How to automate manual processes (tagging, sentiment markup, modifying a mention stream, notifications) by using Rules

Written by Anastasia Kibets
Updated over a week ago