YouScan

Nina Novikova

How to mark and process mentions. "Rules" for work automation

Learn how the platform assigns post sentiment, its accuracy, what to do if a post has been assigned wrong sentiment

Save time by filtering out posts you've already seen

How to enable Smart Tags in your mention stream and how to exclude irrelevant data from your topic?

YouScan's definition of spam and how to manually add or exclude mentions from the Spam folder

YouScan uses keyboard shortcuts – Hotkeys – to make it easier for you to perform various actions in the mention stream.

How to manually distribute mentions work among colleagues; email notifications and folders for assigned mentions

How to add private notes to posts in YouScan: messages for colleagues, reply examples, brief descriptions, etc.

How to share mention URLs with colleagues or YouScan support teams

How to automate manual processes (tagging, sentiment markup, modifying a mention stream, notifications) by using Rules

What processes you can automate using Rules

Find answers and get help from Intercom Support and Community Experts

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