Integrating YouScan and Zendesk can simplify your customer support process for responding to mentions. YouScan mentions Zendesk integration allows you to automate large part of your mentions management and response workflow, with teams and team members getting automatically assigned new mentions that meet your criteria.

To use our Zendesk integration you will need a YouScan account. Click here for a free trial to send mentions to Zendesk.

Setting up Zendesk integration is as easy as a pie. Just follow the steps below to configure it and trying it out.

Step 1. Open Integrations menu in the topic settings

Step 2. Choose Zendesk integration

Step 3. Enter your Zendesk subdomain and press Authorize Zendesk button.

Step 4. Log in to your Zendesk account (if you haven't done it already) and press Allow

🎉Congratulations, you've configured integration between YouScan and Zendesk, and now you're able to get all your mentions from YouScan into your Zendesk account. You may either configure a rule to get them automatically, or send them manually.

Sending mentions to Zendesk manually

It's easy to do using a mention toolbar

Sending mentions to Zendesk automatically via rules

By using rules feature you can configure a condition and send all matching mentions to your Zendesk account automatically. For instance, send all negative mentions of your product to Zendesk for further processing.
To create a rule open mention stream and configure desired filter. After that, select all mentions, and at the appeared toolbar click magic wand button. At the rule creation dialog select Send to integrated service action and pick your Zendesk integration. 

And here is how your mentions will look inside Zendesk

Вы нашли ответ?