Integrating YouScan and Zendesk can simplify your customer support process for responding to mentions. YouScan's Zendesk integration allows you to automate a large part of your mentions management and response workflow, with teams and team members getting automatically assigned new mentions that meet your criteria.
To use our Zendesk integration you will need a YouScan account. Click here for a free trial to send mentions to Zendesk.
Setting up Zendesk integration is as easy as a pie. Just follow the steps below to configure it and trying it out.
How to configure Zendesk integration in the YouScan topic
- Open "Integrations" menu in the topic settings;
- Click "+ Add" Zendesk integration;
- Enter your Zendesk subdomain and press "Add integration" button;
- Log in to your Zendesk account (if you haven't done it already).
🎉 Congratulations, you've configured integration between YouScan and Zendesk, and now you're able to get all your mentions from YouScan into your Zendesk account. You may either configure a rule to get them automatically or send them manually.
Sending mentions to Zendesk manually
You can also send specific mentions manually using a mention toolbar.
Sending mentions to Zendesk automatically via rules
Using Rules feature you can specify a condition to send mentions to Zendesk automatically. For example, send all the negative reviews about specific product.
To create a new rule open mentions stream and select necessary filters. Then select all mentions and click a magic wand button to create a rule. In the rule creation window, select Send to integrated service action and pick your Zendesk integration.
And here is how your mentions will look inside Zendesk