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How to set up a HelpDeskEddy integration
How to set up a HelpDeskEddy integration

Create HelpDeskEddy tickets from important YouScan mentions

Kateryna Gordienko avatar
Written by Kateryna Gordienko
Updated over a week ago

You can easily send reviews of your products from YouScan to HelpDeskEddy, a Help Desk and Service Desk tool for high-quality customer support. A HelpDeskEddy integration can make your customer support workflows easier and faster.

Setting up a HelpDeskEddy integration in a YouScan topic

  1. Go to topic Settings and navigate to Integrations in the topic where you'd like to set up the integration;

  2. Select the HelpDeskEddy integration;

  3. Specify your HelpDeskEddy subdomain;

  4. You should receive a test mention. Check how it looks as a HelpDeskEddy ticket.

You're all done! The integration is set up and ready for use.

How to automatically send mentions to HelpDeskEddy using rules

The Rules function can help you create a conditional statement to automatically send mentions to a different tool - for example, sending all posts to HelpDeskEddy. Learn how to set up rules here.

Once the rule is in place, all new mentions that satisfy the conditional statement will be automatically sent to HelpDeskEddy.

It is also possible to get all the new mentions to HelpDeskEddy. Just select all mentions without applied filters and hit yellow magic wand to create a rule.

How to manually send mentions to an integration

You can send individual mentions to an integration manually.

This is what the mention looks like in HelpDeskEddy.

If you have any questions about setting up integrations, send us a chat message or email at :)

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