Set up topic conditions (filters) once and mentions in this topic will be filtered automatically.
Automate processes using Rules
Sentiment markup
Example: Automatically mark all posts from your official social media pages as neutral to avoid skewing the results of your sentiment analysis.Marking mentions as "Processed"
Example: Automatically send mentions from your official social media pages to the "Processed" folder.Deleting mentions
Example: Delete all commerce-oriented mentions from social media, but leave posts from other sources.Tagging mentions
Example: Automatically assign a tag to mentions to distinguish certain categories from the stream.Send to integrated service
Example: Automatically send mentions with a negative sentiment to the chat in Slack for quick reaction.
How to create a new Rule
1) In the mention stream, select the conditions (filters) that you would like to automate. For example, you can mark all mentions from your official page as processed.
2) Click "Select all" above the mention stream.
3) Select "Create rule with this filter."
☝️ A rule can have any filters available in the topic, except for tags.
4) In the pop-up window that appears, select "Add action".
5) Choose the action you want to automate from the dropdown menu (you can select multiple rules at once). For example, choose "Mark processed".
💡 On the right, you can easily see examples of mentions with your chosen filter.
6) Choose which mentions you want to apply the rule to (only new ones or both new and already collected). Select "Apply".
🎉 All done! Now all new mentions from your official page will be automatically marked as processed.
💡The number of rules you can create is unlimited.
Modifying Rules
To modify a rule:
1. Go to "Settings" in your topic;
2. Rules section;
3. Select the rule you want to edit and click on pencil;
4. Make the necessary changes and click Apply.
☝️ The changes you make will take effect from the moment of application only for new mentions.
Deleting Rules
You can view the full list of Rules or delete them in the "Rules" tab under Topic "Settings".
Have more questions about working with Rules? Send us a message via chat, and we would be happy to help! :)