Set up topic conditions (filters) once and mentions in this topic will be filtered automatically.
Automate processes using Rules
Sentiment markup
Example: Automatically mark all posts from your official social media pages as neutral to avoid skewing the results of your sentiment analysis.Marking mentions as "Processed"
Example: Automatically send mentions from your official social media pages to the "Processed" folder.Deleting mentions
Example: Delete all commerce-oriented mentions from social media, but leave posts from other sources.Tagging mentions
Example: Automatically assign a tag to mentions to distinguish certain categories from the stream.
How to create a new Rule
1) In the mention stream, select the conditions (filters) that you would like to automate. For example, you can mark all mentions from your official page as processed.
2) Click "Select all" above the mention stream.
3) Select "Create rule with this filter."
4) In the pop-up window that appears, select "Add action".
5) Choose the action you want to automate from the dropdown menu (you can select multiple rules at once). For example, choose "Mark processed".
6) Choose which mentions you want to apply the rule to (only new ones or both new and already collected). Select "Create rule".
🎉 All done! Now all new mentions from your official page will be automatically marked as processed.
☝️A rule can have any filters available in the topic, except for tags.
Modifying Rules
To modify a rule, go to "Settings" in your topic and select the rule you want to edit.
This will open a mention stream filtered by the rule you have selected.
Now you can modify that rule by adding a missing filter or removing one you no longer need. You can delete the old rule in the topic Settings.
☝🏻 The number of rules you can create is unlimited.
Deleting Rules
You can view the full list of Rules or delete them in the "Rules" tab under Topic "Settings".
Read more:
Have more questions about working with Rules? Send us a message via chat, and we would be happy to help! :)